Track: Life

As an industry, we increasingly look to the internet for an online obituary as a quick method of validating a death, which in many cases can expedite the claim process for beneficiaries and internal processes. Unfortunately, fake obituaries are online: the reasons for this are convoluted and not necessarily directly linked to our industry. But how do we watch for this without compromising our need for speed? Join us for a discussion to learn more about the phenomenon of Obituary Pirates, examples of how this appears online, and how it may creep into your claim evidence. Presenters will discuss key adjudication processes that should be a part of your adjudication toolkit to allow you to continue to use online evidence, and also to know when an investigative service provider should be used to validate a death.