Nathalie Barbosa is Director, Client Advocacy at Sun Life. She focuses on problem resolution, creating a consistent and excellent experience for Clients, and helping the organization use Client problems as opportunities to learn and improve.
Nathalie has over 20 years of experience in the insurance industry. She joined Sun Life in 2000 and has led multiple teams across different business units.
She is recognized for developing high performance teams, creating a culture focused on service excellence and motivating teams to consistently exceed performance expectations. A versatile leader who focuses on business results, Nathalie is adept at managing and building multi-functional onshore and offshore teams.
She holds a Strategic Leadership Certificate from the McGill Executive Institute at McGill University.