Name
Quebec Complaint Handling Regulation – Preparing for Implementation
Description
The Autorité des marchés financiers (AMF) Regulation respecting complaint processing and dispute resolution in the financial sector comes into force on July 1, 2025. Join us to learn about the AMF’s goals with this regulation, how it will impact insurers operating nationally, and how the AMF and insurers are working collaboratively to troubleshoot implementation challenges. This session will be moderated by Nathalie Barbosa.
Speakers
Nathalie Barbosa, Director, Client Advocacy, Sun Life
Vicky Carrier, Manager, Complaints Handling Team, Desjardins
Hicham Djab, Director - Commercial practices supervision, Autorité des marchés financiers
Mariana Estabrooks, AVP, Complaints Officer, Canada Life
Vicky Carrier, Manager, Complaints Handling Team, Desjardins
Hicham Djab, Director - Commercial practices supervision, Autorité des marchés financiers
Mariana Estabrooks, AVP, Complaints Officer, Canada Life
Date & Time
Thursday, May 15, 2025, 10:35 AM - 11:35 AM