Join us for an engaging and interactive workshop where we explore case studies reviewed by the OmbudService for Life & Health Insurance (OLHI). The session will begin with key statistics to provide insight into the types of complaints OLHI reviews, followed by an analysis of two case studies. Using the Fairness Triangle as our guiding framework, we will examine how fairness is applied in complaint resolution. This session offers a unique opportunity to deepen your understanding of complaint handling through practical application and discussion.