Kimberly Harris-Ferrante is a Vice President and Distinguished Analyst in Gartner Research, where she is responsible for monitoring the business and technology trends within the global property and casualty and life insurance industries. She specializes in business strategies and technologies to support digitalization, customer experience management, data/analytics, artificial intelligence, and claims transformation. Since 1998, she has worked with Gartner insurance clients in both business and IT leadership roles on emerging technologies. Most recent her work has examined the impact of technologies such as AI (including generative AI), metaverse, and CX trends.