Erica is an accomplished leader in insurance market conduct and public policy development. She has deep knowledge of insurance regulatory, compliance and market conduct matters and is an experienced leader in managing stakeholders to consensus on business practice issues.

Erica is passionate about financial security and protection for consumers. As Head, Insurance Conduct, Erica and her team are responsible for setting practice expectations and supervising the market conduct of agents, intermediaries, and insurers in all lines of insurance in Ontario.