Who is eligible to attend this event?

The CLHIA 2022 Claims and Anti-Fraud Annual Conference is only open to CLHIA member company personnel, industry associates and legal affiliates. Representatives from claims service and insurance anti-fraud providers to the industry, and senior officials from federal and provincial regulatory authorities may be eligible to attend. If you received an invitation to this event, follow the instructions to register. If you’re not sure about your eligibility, contact events@clhia.ca

How do I register for this event?

If you’ve already received your personal  invitation by email, follow the instructions accept the invitation and proceed with payment. You’ll be asked to create an account and password  that will allow you to change or modify your registration. 

If you haven’t received a personal invitation by email complete the registration form. Note that you must work for a CLHIA member company, industry associate or meet the eligibility requirements. Use your company email address as your login name. Personal emails and home addresses will be rejected. You will receive an email approving or declining your request within three (3) business days.

Can I register more than one person from my team?

Yes you can! You can register as many people as you want. Our registration site allows group registrations in batches of up to ten. You can register up to 10 people working for the same CLHIA member company or industry affiliate and pay the total for these registrations by credit card.

Before you start

Each person you register requires information from them to complete their registration successfully. This includes: 

• Job Title 
• Dietary requirements (yes or no answer) 
• Accessibility needs (yes or no answer) 
• Badge Name 
• Confirmation of their attendance at the special event 
• Workshop selections (these may not be available at the time of registration; emails will be sent out when they are)

You must pay for the first registrant and complete that payment before you can add more people. When you log back into the event website you will see an option to add more people. All the people you register must work for the same company. Contact events@clhia.ca for assistance.
 

What forms of payment does the CLHIA accept?

The CLHIA accepts Visa, Mastercard and American Express.
 

When does registration close?

Payments are accepted up until a week before the event starts.

 

What should I do if I am not feeling well, or test positive for COVID-19 within five days of the start of the event? 

If you are feeling unwell or have tested positive for COVID-19 within five days from the start of the event, please let us know right away at events@clhia.ca. We may be able to transfer your registration to another person or offer you a medical cancelation with a refund.

 

What should I do if I feel unwell or test positive for COVID-19 while at the event? 

If you are feeling unwell or have tested positive for COVID-19 while at the event, please let us know right away at events@clhia.ca. For your safety and that of other attendees, please follow the guidance of local public health officials regarding contact with others.
 

How do I cancel my registration and request a refund?

Requests for refunds must be submitted to the CLHIA ten (10) or more business days prior to the first day of the event. After that date, registration fees are non-refundable. Paid registrations can be canceled by contacting events@clhia.ca. Refunds are subject to our event refund and cancellation policy.

We are reviewing our cancellation policies to accommodate registrants who may contract COVID-19. Please check back.

I have already registered and paid but can’t attend, can I send a colleague in my place?

Absolutely! Send an email to events@clhia.ca with the first name, last name, title and email address of the colleague who will be attending in your place. Substitutions are accepted up until one business day before the start of the event.

Who do I contact if I have questions about my registration?

Send an email to events@clhia.ca 
 

Who do I contact if I have questions about the program?

Send an email to events@clhia.ca

How do I get a copy of my invoice?

Follow this link or use the "Need a copy of your receipt" feature under the "Conference information" tab at the top of this website. You may be prompted to login. You can also send an email to events@clhia.ca if you experience trouble with accessing the link.

How do I access the event app?

The CLHIA will offer digital programming for this event through the CLHIA Events app available for download for Apple and Android devices. You will receive an email a few days before the start of this event with instructions on how to use the event app. If you've previously attended any of our virtual events, you will use your existing EventMobi account to access the CLHIA Events app. 

Will the event be recorded or have a hybrid component?

This event is 100 per cent live and in-person. While some slide presentations will be available through the CLHIA Events app, we are not offering a virtual event option for this conference nor are we recording or streaming any of the sessions.