Mariana Estabrooks is the AVP, Complaints Officer at Canada Life, where she leads the oversight of complaints management processes to ensure adherence to best practices, regulatory expectations, and the fair treatment of customers. A thoughtful and innovative leader recognized for building high-performing teams with strong employee engagement, she is passionate about governance and delivering positive customer outcomes through efficient and respectful complaint resolution.

Mariana brings extensive experience in legal, risk, and compliance within the financial services industry, having begun her career as a securities lawyer. Prior to her current role, she served as Director of Market Conduct Investigations at Canada Life, leading complex investigations into advisor misconduct and negligence. She is a solution-oriented partner with a proven track record in compliance and customer advocacy and is deeply committed to upholding the highest standards of integrity and service in every aspect of her work.