Track: Health & Dental

Artificial intelligence is rapidly transforming how insurers manage claims, unlocking new opportunities to improve operational efficiency while delivering faster, more seamless experiences for members. In this session, we will explore practical ways AI can be applied across the claims lifecycle to streamline processes, reduce manual effort, and support better decision-making. From intelligent document processing and triage to fraud detection and member communications, we will highlight real-world use cases that demonstrate how AI can augment claims teams rather than replace them. Attendees will gain insight into how leading organizations are leveraging AI to accelerate claims processing, enhance accuracy, and identify potential fraud earlier, while maintaining transparency and trust. The session will also discuss implementation considerations, including governance, data readiness, and responsible AI practices that are critical in highly regulated insurance environments. Designed for claims and anti-fraud professionals, this presentation will provide actionable ideas and a forward-looking perspective on how AI can help insurers modernize operations and deliver a better experience for members in an increasingly digital landscape.