Track: General

Artificial intelligence is transforming how carriers adjudicate and manage group claims — but implementation is rarely straightforward. This panel brings together perspectives from across the carrier landscape to explore what's actually working, where early adopters have stumbled, and what the industry must get right as AI becomes central to claims operations.

From accelerating medical record review to streamlining adjudicators workflows, the wins are real — but so are the challenges around data quality, legacy systems, regulatory uncertainty, and claimant transparency. Expect candid conversation from carriers at different stages of the AI journey.