Who is eligible to attend this event?
The CLHIA 2023 Wealth and Retirement Conference is only open to CLHIA member company personnel,  industry affiliates and industry associates. We also extend an invitation to industry regulators, government and industry partners. If you received an invitation to this event, follow the instructions to register. If you’re not sure about your eligibility, contact events@clhia.ca

How do I register for this event?
If you’ve already received your personal invitation by email, follow the instructions accept the invitation and proceed with payment. You’ll be asked to create an account and password that will allow you to change or modify your registration. 

If you haven’t received a personal invitation by email complete the registration form. Note that you must work for a CLHIA member company or industry affiliate to meet the eligibility requirements. Use your company email address as your login name. Personal emails and home addresses will be rejected. You will receive an email approving or declining your request within three (3) business days.

Can I register more than one person from my team?
Yes you can! You can register as many people as you want. Our registration site allows group registrations in batches of up to ten. You can register up to 10 people working for the same CLHIA member company or industry affiliate and pay the total for these registrations by credit card.

Before you start

You will require information from each person to complete their registration successfully. This includes: 

• Job Title 
• Dietary requirements (if yes, you must select the type of dietary restriction)
• Accessibility needs (be sure to email events@clhia.ca with the details) 
• Badge Name

You must pay for the first registrant and complete that payment before you can add more people. When you log back into the event website you will see an option to add more people. All the people you register must work for the same company. Contact events@clhia.ca for assistance.

When is payment due?
Early bird fees must be paid in full by the early bird deadline. All outstanding fees must be paid at least one day in advance of the event.

What forms of payment does the CLHIA accept?
The CLHIA accepts Visa, Mastercard and American Express.

When does registration close?
Payments are accepted up until a week before the event starts.

Will Continuing Education credits be provided?
If you would like a Continuing Education credits certification, please indicate that in your registration.  

What should I do if I am not feeling well, or test positive for COVID-19 within five days of the start of the event? 
If you are feeling unwell or have tested positive for COVID-19 within five days from the start of the event, please let us know right away at events@clhia.ca. We may be able to transfer your registration to another person or offer you a medical cancelation with a refund.

What should I do if I feel unwell or test positive for COVID-19 while at the event?
If you are feeling unwell or have tested positive for COVID-19 while at the event, please let us know right away at events@clhia.ca. For your safety and that of other attendees, please follow the guidance of local public health officials regarding contact with others.

How do I cancel my registration and request a refund?
Requests for refunds must be submitted to the CLHIA ten (10) or more business days prior to the first day of the event. After that date, registration fees are non-refundable. Paid registrations can be canceled by contacting events@clhia.ca. Refunds are subject to our event refund and cancellation policy.

I have already registered and paid but can’t attend, can I send a colleague in my place?
Absolutely! Send an email to events@clhia.ca with the first name, last name, title and email address of the colleague who will be attending in your place. Substitutions are accepted up until one business day before the start of the event.

Who do I contact if I have questions about my registration and/or the program?
Send an email to events@clhia.ca with as much details as possible. We make every effort to respond to your question within 1-3 business days.

How do I get a copy of my invoice?
Follow this link or use the "Need a copy of your receipt" feature under the "Conference information" tab at the top of this website. You may be prompted to login. You can also send an email to events@clhia.ca if you experience trouble with accessing the link.

How do I access the event app?
The CLHIA will offer digital programming for this event through the CLHIA Events app available for download for Apple and Android devices. You will receive an email a few days before the start of this event with instructions on how to use the event app. If you've previously attended any of our virtual events, you will use your existing EventMobi account to access the CLHIA Events app.

Will the event be recorded or have a hybrid component?
This event is 100 per cent live and in-person. While some slide presentations will be available through the CLHIA Events app, we are not offering a virtual event option for this conference nor are we recording or streaming any of the sessions.