Who is eligible to attend this conference?

The CLHIA 2025 Compliance and Consumer Complaints Annual Conference is only open to CLHIA member company personnel, industry associates and legal affiliates. Representatives from claims service and insurance anti-fraud providers to the industry, and senior officials from federal and provincial regulatory authorities may be eligible to attend. If you received an invitation to this event, follow the instructions to register. If you’re not sure about your eligibility, contact events@clhia.ca.

Who do I contact if I have questions about the sessions and attendance?

A link to the conference agenda is available on the top of this page. We’ll be updating our program over the next several weeks, so please check back. If you have a specific question, send us an email at events@clhia.ca.

Will this conference be recorded or have a hybrid component?

This conference is 100 per cent live and in-person. While some slide presentations will be available through the CLHIA Events app, we are not offering a virtual event option for this conference nor are we recording or streaming any of the sessions.

How do I access the CLHIA Events app?

Information, materials and alerts for this conference are available through the CLHIA Events app which you can download from the Apple App Store or Google Play. You will receive an email a few days before the start of this conference with instructions on how to use the event app. If you've previously attended any of our events, you can use your existing EventMobi account to log in to the CLHIA Events app.

How do I register for this conference?

Follow the instructions in the invitation email you received by choosing to accept the invitation and proceed with payment. You’ll be asked to create a password. Your company email address and password will allow you to return to this website to make changes to your registration profile. If you did not get an invitation email for this event contact events@clhia.ca for assistance.

Can I register more than one person from my team?

You can register up to 10 people working for the same CLHIA member company or industry affiliate/associate and pay the total for these registrations by credit card. 

Before you start

Each person you register requires information from them to complete their registration successfully. This includes: 

• Job Title
• Dietary requirements
• Accessibility needs

• Confirmation of their attendance at the special event  

You must pay for the first registrant and complete that payment before you can add more people. When you log back into your registration you will see an option to add more people. Contact events@clhia.ca for assistance.

When is payment due?

Early bird fees must be paid in full by the early bird deadline. All outstanding fees must be paid at least one day in advance of the event.

What forms of payment does the CLHIA accept?

The CLHIA accepts Visa, Mastercard and American Express.

When does registration close?

We accept payment up until one business day before the start of the event.

How do I get a copy of my invoice?

Follow this link or use the "Need a copy of your receipt" feature under the "Important conference information" tab at the top of this website. You may be prompted to login. You can also send an email to events@clhia.ca if you experience trouble with accessing the link.

Who do I contact if I have questions about my registration?

Send an email to events@clhia.ca.

How do I cancel my registration and request a refund?

Requests for refunds must be submitted to the CLHIA ten (10) or more business days prior to the first day of the conference. After that date, registration fees are non-refundable. Paid registrations can be cancelled by contacting events@clhia.ca. Refunds are subject to our event refund and cancellation policy.

I have already registered and paid but can’t attend, can I send a colleague in my place?

Absolutely! Send an email to events@clhia.ca with the first name, last name, title, and email address of the colleague who will be attending in your place. Substitutions are accepted up until one (1) business day before the start of the conference.

What should I do if I am not feeling well, or test positive for COVID-19 within five days of the start of the event? 

If you are feeling unwell or have tested positive for COVID-19 within five days from the start of the conference, please let us know right away at events@clhia.ca. We may be able to transfer your registration to another person or offer you a medical cancellation with a refund.

What should I do if I feel unwell or test positive for COVID-19 while at the event? 

If you are feeling unwell or have tested positive for COVID-19 while at the conference, please let us know right away at events@clhia.ca. For your safety and that of other attendees, please follow the guidance of local public health officials regarding contact with others.