Speakers: 

• Andrea Stuska, Senior Manager, Environment, Government and Industry Relations, Life and Health, TD Insurance
• Joelyn Bernard, Chief Risk & Compliance Officer, Blue Cross Life 

As we celebrate the Conference's 25th anniversary hear about key directions for the industry from a leading industry executive.

A panel of insurance industry Chief Compliance Officers will discuss their key priorities and challenges.

It’s time to hear from a panel of provincial insurance regulators. Our panelists will discuss their regulatory priorities, perspectives on current issues in life and health insurance and where they see our industry headed in the future.  

Panelists:

• Steve Dowling, Director, Justice and Public Safety, Financial and Consumer Services Division, PEI
• Huston Loke, Executive Vice-President, Market Conduct, FSRA
• Mélissa Perreault, Director, Distribution Practices and SROs, AMF
• Jennifer Sutherland Green, Deputy Director, FCNB

 
Moderator: Laurie LaPalme, Global Insurance Sector Lead, Dentons 

Join an open discussion on current issues in life and health insurance in the province of Quebec.    

A conversation about developments related to FTC and the industry’s implementation strategy.

Join us for refreshments and networking

Please make your own reservation

This session will provide an overview of AI, discuss where it is helpful to insurers, and AI best practices.  

Hear about CLHIA’s strategic priorities. 

Join us for an insightful presentation where we delve into the collaborative efforts between insurance councils and industry stakeholders to develop regulation. 

This session will provide a comprehensive overview of how balanced and effective regulatory frameworks are developed, ensuring both public safety and industry growth.

The CSF oversees the mandatory continuing education, ethics and discipline of over 34,000 members in Quebec including financial security advisors and group insurance and annuity advisors. In this session the CSF will discuss cases involving vulnerable customers that become complex or lead to complaints and how to use the tools on the CSF website to support advisors in identifying and supporting vulnerable clients.

This session will be held in French.

Join us for an engaging and interactive workshop where we explore case studies reviewed by the OmbudService for Life & Health Insurance (OLHI). The session will begin with key statistics to provide insight into the types of complaints OLHI reviews, followed by an analysis of two case studies. Using the Fairness Triangle as our guiding framework, we will examine how fairness is applied in complaint resolution. This session offers a unique opportunity to deepen your understanding of complaint handling through practical application and discussion.

Building on the UN Environment Programme’s Principles for Sustainable Insurance Initiative Canadian Insurance Industry Task Force Social Thematic Working Group's position paper "Closing the Protection Gap in Canada: A Social Sustainability Framework", this session explores the profound intersection of climate change and mental health and focuses on how the insurance industry can raise awareness of the impacts of climate change on mental health and wellbeing. 

Speaker:
Andrea Stuska, Senior Manager, Environment, Government and Industry Relations, Life and Health, TD Insurance  

Join us for an exclusive and engaging Fireside Chat with Heather Moyse — a world-class athlete, two-time Olympic gold medalist, international speaker and high-performance life coach, born and raised in Summerside, Prince Edward Island. This is more than just a Q&A — it’s a rare opportunity to connect with Heather in an intimate and interactive setting, where she will share personal stories, hard-earned wisdom, and the mindset strategies that have fueled her success across multiple stages and sports, including cycling, rugby, and bobsledding.

Heather will take you beyond the highlight reel, offering an unfiltered look at both her triumphs and the challenges she’s faced — revealing how she stays resilient in the face of setbacks, manages stress under pressure, and continuously pushes the limits of what’s possible. This fireside chat is your chance to ask candid questions, gain invaluable insights, and leave inspired to apply these lessons in your own life.
 
Also, see how good you look in gold! Embrace the opportunity to try on Heather’s Olympic gold medals and capture the moment with a photo you’ll never forget.

Come ready for an inspiring, unfiltered conversation that will challenge and empower you to reach new heights.

Reception: 6:15pm-7:00pm
Dinner and Networking: 7:00pm-10 pm

The TruStar Story: What Happened, and could it happen on the life side? What role could compliance have played to change the outcome?   

Given looming trade wars and economic uncertainty, this session will delve into how these shifts are reshaping the insurance landscape and how the life and health industry can bolster its resilience.

Speakers: 

• Andrea Stuska, Senior Manager, Environment, Government and Industry Relations, Life and Health, TD Insurance
• Joelyn  Bernard, Chief Risk & Compliance Officer, Blue Cross Life