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Welcome to Charlottetown and the CLHIA's Compliance and Consumer Complaints Annual Conference! Join the Conference Co-Chairs as they kick-off the conference.

As we celebrate the Conference's 25th anniversary join us for a fireside chat about key directions for the industry from a leading industry executive. This session will be moderated by Joelyn Bernard.

A panel of insurance industry Chief Compliance Officers will discuss their key priorities and challenges. This session will be moderated by Hartley Lefton.

It’s time to hear from a panel of provincial insurance regulators. Our panelists will discuss their regulatory priorities, perspectives on current issues in life and health insurance and where they see our industry headed in the future.  This session will be moderated by Laurie LaPalme.

Join an open discussion on current issues in life and health insurance in the province of Quebec.    

Our two seasoned panelists will provide an update on federal developments affecting our industry. They will discuss the expectations of our main federal regulator, OSFI, and will briefly touch on changes to federal legislation and regulation.

Hear our panelists discuss developments related to FTC and the industry’s implementation strategy. This session will be moderated by Dylan Friedmann.

In recent years, enhancing oversight in the Managing General Agent (MGA) distribution channel has been a top priority for regulators. In early 2025 FSRA consulted on a Proposed Rule which builds on amendments to the Ontario Insurance Act establishing a distinct licensing category for life and health MGAs.

Join our panelists for a conversation about what these developments mean for the life and health insurance industry. This session will be moderated by Donna Spagnolo.

Join us for refreshments and networking with views of the Charlottetown Harbourfront.

Please make your own reservation.

Join CLHIA's Director of Market Conduct, Margaret Campbell for an early morning 3km walk along the Charlottetown Harbour. Meet in the hotel lobby at 6:30am with your walking shoes and water. The walk is estimated to take approximately 40 minutes. Check the app for route details.

This session will provide an overview of AI, discuss where it is helpful to insurers, and AI best practices.  

Insurance is a global industry and what happens at an international level and in other jurisdictions can lead to regulatory changes and operational impacts in Canada. Join our panelists for a discussion about the strategic priorities of the International Association of Insurance Supervisors (IAIS) and Global Federation of Insurance Associations (GFIA) and what they mean for Canadian insurers. This session will be moderated by Margaret Campbell.

The Autorité des marchés financiers (AMF) Regulation respecting complaint processing and dispute resolution in the financial sector comes into force on July 1, 2025. Join us to learn about the AMF’s goals with this regulation, how it will impact insurers operating nationally, and how the AMF and insurers are working collaboratively to troubleshoot implementation challenges. This session will be moderated by Nathalie Barbosa.

Hear about CLHIA’s strategic priorities. This session will be moderated by Kim Hayes.

This is a members only session.

Creditor insurance provides important coverage for borrowers.  In this session, learn about the types of protection offered and how the product is manufactured and distributed.  Panelists will also provide an overview of regulatory developments, and how companies are adapting to new requirements. This session will be moderated by John Burns.

Join us for an insightful presentation where we delve into the collaborative efforts between insurance councils and industry stakeholders to develop regulation. 

This session will provide a comprehensive overview of how balanced and effective regulatory frameworks are developed, ensuring both public safety and industry growth.

This session will be held in French.

The CSF oversees the mandatory continuing education, ethics and discipline of over 34,000 members in Quebec including financial security advisors and group insurance and annuity advisors. In this session the CSF will hold a workshop on vulnerable consumers, how to use the tools on the CSF website to support advisors and design a tool to help advisors in identifying vulnerable clients.

This is a members only session.

Join us for an engaging and interactive workshop where we explore case studies reviewed by the OmbudService for Life & Health Insurance (OLHI). The session will begin with key statistics to provide insight into the types of complaints OLHI reviews, followed by an analysis of two case studies. Using the Fairness Triangle as our guiding framework, we will examine how fairness is applied in complaint resolution. This session offers a unique opportunity to deepen your understanding of complaint handling through practical application and discussion.

Building on the UN Environment Programme’s Principles for Sustainable Insurance Initiative Canadian Insurance Industry Task Force Social Thematic Working Group's position paper "Closing the Protection Gap in Canada: A Social Sustainability Framework", this session explores the profound intersection of climate change and mental health and focuses on how the insurance industry can raise awareness of the impacts of climate change on mental health and wellbeing. 

Join us for an exclusive and engaging Fireside Chat with Heather Moyse — a world-class athlete, two-time Olympic gold medalist, international speaker and high-performance life coach, born and raised in Summerside, Prince Edward Island. This is more than just a Q&A — it’s a rare opportunity to connect with Heather in an intimate and interactive setting, where she will share personal stories, hard-earned wisdom, and the mindset strategies that have fueled her success across multiple stages and sports, including cycling, rugby, and bobsledding.

Heather will take you beyond the highlight reel, offering an unfiltered look at both her triumphs and the challenges she’s faced — revealing how she stays resilient in the face of setbacks, manages stress under pressure, and continuously pushes the limits of what’s possible. This fireside chat is your chance to ask candid questions, gain invaluable insights, and leave inspired to apply these lessons in your own life.
 
Also, see how good you look in gold! Embrace the opportunity to try on Heather’s Olympic gold medals and capture the moment with a photo you’ll never forget.

Come ready for an inspiring, unfiltered conversation that will challenge and empower you to reach new heights.

Reception: 6:15pm-7pm
Dinner and Networking: 7pm-10pm

Special event sponsor and opening remarks: Melissa Prado, Partner, Torys

Sponsored by

The TruStar Story: What Happened, and could it happen on the life side? What role could Compliance have played to change the outcome?   

Given looming trade wars and economic uncertainty, this session will delve into how these shifts are reshaping the insurance landscape and how the life and health industry can bolster its resilience.

New CCIR/CISRO market conduct requirements for segregated funds distribution are on the horizon including needs assessment, KYC, KYP and conflicts of interest.  This session will discuss key considerations for compliance as the industry heads toward implementation of the new requirements.