Arrivez tôt pour revoir des collègues et reprendre de leurs nouvelles, et discuter en français de sujets se rapportant au Québec. 

Arrive early to catch up with colleagues and discuss topics related to Quebec in French. 

Nous aurons deux invités spéciaux, Marie Élaine Farley, présidente et chef de la direction, et Christian Faubert, Vice-président administration, de la Chambre de la sécurité financière. Ils nous présenteront les projets en cours au sein de la CSF :

1.    Il y a environ un an, la CSF a obtenu les commentaires des membres de l’ACCAP sur ses processus d’enquête et de plainte et sur la coordination de ses efforts avec l’Autorité. La CSF a entrepris une révision majeure de ses structures et processus :
a)    Quelles améliorations la CSF a-t-elle l’intention d’apporter?
b)    Quel est l’état d’avancement des travaux au sein de la CSF et quel est le calendrier de livraison?
c)    Où en sont les travaux visant à mieux coordonner ses interventions auprès de l’Autorité?

2.    La CSF a entamé un chantier visant la création d’une plateforme en ligne permettant aux compagnies d’assurance de suivre les UFC de leurs représentants, ils vont tout nous dire à ce sujet.

Special guests Marie-Élaine Farley, President and CEO, and Christian Faubert, Vice-President Administration, of the Chambre de la sécurité financière will provide an update on CSF’s projects:

1.    About a year ago, the CSF obtained feedback from CLHIA members about its investigation and complaint processes and the coordination of its efforts with the AMF. The CSF has undertaken a major review of its structures and processes:
a)    What improvements does the CSF intend to make?
b)    What is the status of the work within the CSF and what is the delivery schedule?
c)    What is the status of work to better coordinate its interventions with the AMF?

2.    CSF has a project for an online platform allowing insurance firms to follow the PDUs of their representatives, they will tell us all about it.

Moderators : 
Michéle Helie, Directrice, Affaires québécoises, et Politiques et réglementation des marchés, Canadian Life and Health Insurance Association (CLHIA)
Jean Lamy, Ombudsman, Manulife 
Pierre-Alexandre Archer, Legal Counsel, Industrial Alliance

Pierre-Alexandre Archer, Legal Counsel, Industrial Alliance 

This session will examine the changing regulatory landscape.  In doing so, the panel will provide an overview of different regulatory initiatives. It will also discuss challenges and trends in complaints management across the industry as it adapts to a dynamic marketplace. 

Speakers: 
Valerie Howes, Assistant Vice President, Special Investigations & Consumer Complaints, Foresters 
Nathalie Barbosa, Director, Client Advocacy, Sun Life 

Moderator: 
Valerie Robb, Initiatives Manager & Ombudsman, Empire Life 

CLHIA’s President will speak about current industry priorities. 

Speaker:  
Stephen Frank, President and Chief Executive Officer, Canadian Life and Health Insurance Association (CLHIA) 

This session will examine the evolution of a compliance officer‘s role, digital and analytical skills, and complex regulatory demands shaping the role of the compliance officer of the future. 

Speaker:  
Jane Birnie, Head of Compliance Shared Services, Manulife 
Norm Leblond, VP, Chief Underwriter & Claims Risk Officer, Sun Life
Mary Moffett, Chief Compliance Officer Canada, Swiss Reinsurance Company 

Moderator: 
Meaghan Obee Tower, Partner, Stikeman Elliott LLP 

As organizations strive for increased equity, diversity and inclusion, learn about the importance of equitable access to mentorship and sponsorship for organizational resiliency. 

Speakers:  
Mairi Stewart, Head, Legal Operations and Strategic Initiatives, Stikeman Elliott LLP
Natasha Bhimji, Director, Student Programs, Diversity, Equity & Inclusion, Stikeman Elliott LLP

Oversight models  
We’ve put together a panel of the heads of Canada’s provincial Insurance Councils to discuss their views on hot topics in the industry including technological advancement, market conduct, oversight frameworks and the evolving role of MGAs. Hear what the latest developments are and what to expect looking forward. 

Panelists:  
April Stadnek, Executive Director, Insurance Councils of Saskatchewan  
Janet Sinclair, Chief Executive Officer, Insurance Council of British Columbia 
Joanne Abram, Chief Executive Officer, Alberta Insurance Council  

Moderator:  
Dylan Friedmann, Vice President, Chief Client Officer, APEXA

Pierre-Alexandre Archer, Legal Counsel, Industrial Alliance 
Mary Moffett, Chief Compliance Officer Canada, Swiss Reinsurance Company