Who is eligible to attend this event?

The CLHIA 2022 Compliance and Consumer Complaints Annual Conference is only open to CLHIA member company personnel and industry affiliates. Representatives from service providers to the industry, and senior officials from federal and provincial regulatory authorities may be eligible to attend. If you received an invitation to this event, follow the instructions to register. If you’re not sure about your eligibility, contact events@clhia.ca 
 

How do I register for this event?

If you’ve been personally invited to this event by email, follow the instructions in the email you received by choosing to accept the invitation and proceed with payment. You’ll be asked to create a password. Your company email address and password will allow you to return to this website to make changes to your registration profile.

Interested in attending and you work for a CLHIA member company, industry affiliate or meet the eligibility requirements? Complete the registration form. Use your company email address. Personal emails and home addresses will be rejected. Registrations are subject to eligibility requirements. You will receive an email confirming or declining your request within three (3) business days.
 

How do I register more than one person from my team?

You can register as many people as you want. Our registration site allows group registrations in batches of up to ten. You can register up to 10 people working for the same CLHIA member company or industry affiliate and pay the total for these registrations by credit card. You must pay for the first registrant and complete that payment before you can add more people. When you log back into the event website you will see an option to add more people. All of the people you register must work for the same office location in order to ensure the right tax rate is applied. Contact events@clhia.ca for assistance.
 

What forms of payment does the CLHIA accept?

The CLHIA accepts Visa, Mastercard and American Express.
 

When does registration close?

Payments are accepted up until the end of the first day of the event.
 

How do I cancel my registration and request a refund?

Requests for refunds must be submitted to the CLHIA ten (10) or more business days prior to the first day of the event. After that date, registration fees are non-refundable. Paid registrations can be canceled by contacting events@clhia.ca. Refunds are subject to our event refund and cancellation policy.
 

I have already registered and paid but can’t attend, can I send a colleague in my place?

Absolutely! Send an email to events@clhia.ca with the first name, last name, title and email address of the colleague who will be attending in your place. Substitutions are accepted up until one business day before the start of the event.

Who do I contact if I have questions about my registration?

Send an email to events@clhia.ca 
 

Who do I contact if I have questions about the program?

Send an email to events@clhia.ca

How do I get a copy of my invoice?

Follow this link or use the Download receipt feature under the Event Info tab at the top of this website. You may be prompted to login. You can also send an email to events@clhia.ca.

How do I access the virtual event space?

Log in at https://eventmobi.com/ccos22/. The event is best viewed on a computer or laptop.

If this is your first time using EventMobi, you’ll be asked to create a password. Otherwise enter your password. If you can’t remember it, use the “forgot password” link. You will be prompted to log in with the email address you used to register and pay for the event. Check out this guide for some tips and trick to make the most of your experience with this virtual event when using EventMobi.

Will the virtual event be recorded?

Yes. If you miss a session select recordings will be made available post event. We will also post any presentations or supplementary material provided no more than 30 days after the event has ended to the virtual event space. You will receive an email when the recordings are available. Presentations will also be posted to the CLHIA Member Centre post event.
 

When can I expect my CE credits/record of attendance?

These will be sent by email post event. Contact mbaker@clhia.ca if you have further questions.