The following information provides guidance on eligibility, registration, and attendance, including certificates and continuing education considerations. 

Who is eligible to attend this conference?  

The CLHIA Compliance and Consumer Complaints Conference is only open to personnel of CLHIA member companies and CLHIA industry affiliates. If you work for an industry partner or an industry regulator you may be able to attend.  If  you’re not sure about your eligibility, please contact us at events@clhia.ca.  

Questions about the program  

Who do I contact if I have questions about the sessions and attendance?  

A link to the conference agenda is available on the top of this page. We’ll be updating our program over the next several weeks, so please check back. If you have a specific question, send us an email at events@clhia.ca.  

Will this conference be recorded or have a hybrid component?  

This conference is 100 per cent live and in-person. While some slide presentations will be available through the CLHIA Events app, we are not offering a virtual event option for this conference nor are we recording or streaming any of the sessions.  

How do I access the CLHIA Events app?  

Information, materials and alerts for this conference are available through the CLHIA Events app which you can download from the Apple App Store or Google Play. You will receive an email a few days before the start of this conference with instructions on how download the event app. If you've previously attended any of our events, you can use your existing EventMobi account to log in to the CLHIA Events app.  

Questions about registration and payment  

How do I register for this conference?  

Follow the instructions in the invitation email you received to register and make payment for this event. You’ll be asked to create a password. Your company email address and password will allow you to return to this website to make changes to your registration profile. If you did not get an invitation email for this event contact events@clhia.ca for assistance.  

When is payment due?  

Early bird fees must be paid in full by the early bird deadline April 3rd 2026. All outstanding fees must be paid at least one day in advance of the event.  

What forms of payment does the CLHIA accept?  

The CLHIA accepts Visa, Mastercard and American Express.  

When does registration close?  

We accept payment up until one business day before the start of the event.  

How do I get a copy of my invoice?  

Follow this link or sign in to your account by clicking the "Sign in" button at the top of the page. After logging in, please choose "View Your Invoice" from the options on the right side of the registration details page.  

You can also send an email to events@clhia.ca if you experience trouble with accessing the link.  

Who do I contact if I have questions about my registration?  

Send an email to events@clhia.ca.  

Questions about cancellations, substitutions and refunds  

How do I cancel my registration and request a refund?  

Requests for refunds must be submitted to the CLHIA ten (10) or more business days prior to the first day of the conference. After that date, registration fees are non-refundable. Paid registrations can be cancelled by contacting events@clhia.ca. Refunds are subject to our event refund and cancellation policy.  

I have already registered and paid but can’t attend, can I send a colleague in my place?  

Absolutely! Send an email to events@clhia.ca with the first name, last name, title, and email address of the colleague who will be attending in your place. Substitutions are accepted up until one (1) business day before the start of the conference.