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Welcome to Saint-Sauveur and the CLHIA Compliance and Consumer Complaints Annual Conference!

Join the Conference Co-Chairs as they kick-off the conference.

Noel Brackney, Primerica 
Vicky Carrier, Desjardins  

Speaker:
Jean-Michel Lavoie, National Bank Insurance

A panel of insurance industry Chief Compliance Officers will discuss their key priorities and challenges.

Panelists: 
Gadhi Cruz, Swiss Re
Catherine Laspina, Canada Life
Julie Rochette, Industrial Alliance

Moderator: Hartley Lefton, McCarthy

Speakers:
Lyne Duhaime, CLHIA
Marsha Gerhart, Advocis
Adrien Legault, CAILBA

Moderator: Craig Bellefontaine, Fasken

This session will compare and contract securities and insurance regulatory approach. Hear about lessons learned from the securities industry, what to include and what to leave behind.   

Donna Spagnolo, BLG 

Join an open discussion on current issues in life and health insurance in the province of Quebec. 
 
Vicky Carrier, Desjardins
Mathieu Lalonde, ACCAP 

This session will provide an update on federal developments affecting our industry. They will discuss the expectations of our main federal regulator, OSFI, and will briefly touch on changes to federal legislation and regulation.

Panelists:
Tim Pavlov, Stikeman Elliott
Melissa Prado, Torys LLP

Panelists:
Kim Hayes, Manulife
Christine Jewell, Empire Life

Panelists:
Marie-Chantal Cloutier, Canada Life
Maria-Gilda Guerra, Desjardins

The Autorité des marchés financiers (AMF) Regulation respecting complaint processing and dispute resolution in the financial sector came into force on July 1, 2025. Join us to learn about troubleshooting implementation challenges.

Speakers:
Nathalie Barbosa, Sun Life
Vicky Carrier, Desjardins 
Jean-Patrice Dozois, Canada Life
 

Hear from international keynote speaker Kate Davis who blends comedy and science to reframe stress, strengthen connection, and build resilience. Read bio.

Speaker:
Kate Davis, Comedian

Join us for refreshments and networking

Please make your own reservation

Meet in the hotel lobby 

Insights on AI from a regulatory, compliance and risk perspective

Speaker:
Elisabeth Lamarche, Manulife

Hear about the CLHIA’s strategic priorities.

Speaker:
Lyne Duhaime, CLHIA

Moderator: Lynne Chlala, Blue Cross Life

Speakers:
Amina Deiab, Alberta Insurance Council
Janet Sinclair, Insurance Council of BC

When is privilege lost, waivers , case study 

Speaker:
Laurie LaPalme, Dentons
Arthur Hamilton, Dentons

It’s time to hear from a panel of provincial insurance regulators. Our panelists will discuss their regulatory priorities, perspectives on current issues in life and health insurance and where they see our industry headed in the future.

Panelists:
Nez Aquino, BCFSA
Louise Gauthier, AMF
Antionette Leung, FSRA

Speaker: 
Barbara Carnegie, CLHIA 

Speakers:
Dorothee Beaupre Bernier, OLHI 

Sherri Langford, CLHIA

An overview of Québec’s regulatory framework applicable to embedded insurance products—including credit card insurance, travel insurance, CFAR protections, and group insurance. This session will address the obligations applicable to alternative distribution methods and the Distribution Without a Representative (DWR) regime, while highlighting the expectations of the regulatory authority, key risk areas, and best practices for insurers conducting such activities in Québec.

Speaker: 
Nathalie Durocher, Dentons 

Speaker:
Dr. Stephanie Moynihan, Dialogue 

Speakers:
Jill McCutcheon, Torys LLP
Melissa Prado, Torys LLP

Speaker:
Gabriel Querry, Langlois

Speakers:
Jean-Simon Farrah, IA
Bernard Brun, Desjardins

Moderator: Dominique Biron-Bordeleau, CLHIA

Registration is required

To reserve a spot for the provided shuttles, please indicate in your registration. Learn more.

Registration is required

To reserve a spot for the provided shuttles, please indicate in your registration. Learn more.